Shipping policy
At FoldCraft, we want ordering practical products for your everyday space to be simple, wherever you live. We therefore provide free worldwide shipping on all orders placed through FoldCraft.store.
Free Worldwide Shipping
There is no standard shipping charge for eligible orders placed through our website.
The shipping cost displayed for our standard worldwide shipping service will therefore be $0.
Estimated Delivery Time
Our estimated delivery timeframe is:
7–10 business days
Delivery times are estimates rather than guaranteed arrival dates unless expressly stated otherwise during checkout.
Order Processing
After an order is successfully placed, it may undergo payment verification, preparation, and fulfillment before being handed to the shipping carrier.
Once your order has been dispatched and tracking information becomes available, you may receive a shipping confirmation containing tracking details.
Tracking Your Order
Where tracking is available, you can use the tracking information supplied with your shipping confirmation to follow the progress of your shipment.
Tracking updates are provided by the relevant carrier and may occasionally take time to appear after dispatch.
International Shipping
We offer shipping to destinations worldwide, subject to carrier availability, applicable laws, and any location-specific restrictions.
International shipments may be subject to customs procedures or local import requirements. Customs processing can occasionally affect delivery times and is outside our direct control.
Delivery Delays
Although most orders are expected to arrive within the estimated 7–10 business-day period, delays may occasionally occur due to factors such as:
carrier disruptions, customs inspections, public holidays, severe weather, incorrect or incomplete delivery information, unusually high shipping volumes, or other circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact our support team and we will assist you with the available shipping information.
Incorrect Shipping Information
Customers are responsible for reviewing their shipping information before submitting an order.
If you discover an error after ordering, contact us immediately at support@FoldCraft.store. We will attempt to update the information where possible, but changes cannot be guaranteed after an order has entered fulfillment or been dispatched.
Lost or Damaged Shipments
If your shipment appears to be lost or arrives damaged, please contact our customer support team with your order information and relevant details. We will review the situation and work toward an appropriate resolution.
Shipping Support
For questions regarding shipping or tracking:
Email: support@FoldCraft.store
Phone: +61 491 570 006