Refund policy
At FoldCraft, customer satisfaction is important to us. We want you to feel confident when purchasing from our store, which is why we offer free returns and refunds within 30 days of delivery for eligible products.
30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
To be eligible for a return, the product should generally be returned in substantially the same condition in which it was received, together with the components and accessories originally included with the product where applicable.
We recommend keeping the original packaging until you have inspected and tested your order.
Free Returns
Eligible returns made within our 30-day return period are free of charge. Please contact us at support@FoldCraft.store before sending a product back.
Our customer support team will provide the appropriate return instructions. Products should not be returned to an address without first receiving return instructions from us, as the appropriate return destination may vary.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.
Please provide your order number, a description of the issue, and photographs or other relevant information where appropriate. This will help us review the issue efficiently and determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase. Processing times after a refund has been issued may vary depending on your bank, card issuer, or payment provider.
Order Cancellations
If you wish to cancel or modify an order, please contact us as soon as possible at support@FoldCraft.store.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been dispatched, we may be unable to cancel or modify it. In such cases, you may request a return after receiving your order in accordance with this policy.
Exceptions
Certain products may not be eligible for return where an exclusion is permitted by applicable law, including products that have been materially altered, intentionally damaged, or returned in a condition resulting from misuse.
Nothing in this policy limits any rights or remedies available to consumers under applicable consumer protection laws.
Contact Us About a Return
For return or refund assistance, contact:
Email: support@FoldCraft.store
Phone: +61 491 570 006